FAQ
Find your answer
How long does my shipping take?
We deliver your order within 60 to 90 minutes – fast, reliable, and right to your door.
Whether it’s food, groceries, or medicine, you can count on us to get it to you quickly and safely.
I'd like to return or replace my order
✅ Here’s how:
Go to “My Orders” in the Ray Express app or website.
Select the order you want to return or replace.
Choose “Request Return” or “Request Replacement” and follow the steps.
Or contact our support team directly:
📞 Call/WhatsApp: +94776691157
📧 Email: infazneo@gmail.com
💬 Live Chat: Available on our app/website
Note: Returns or replacements must be requested within 1 hours of delivery.
Having Trouble Placing an Order?
We’re here to help! If you're experiencing issues while placing an order on Ray Express, please try the following:
*Check your internet connection
*Refresh the app or website
*Make sure you're logged in properly
*Double-check your cart and delivery address
If the problem continues, please contact our support team:
📞 Call or WhatsApp: +94776691157
📧 Email: infazneo@gmail.com
💬 Live Chat: Available on our app/website
I'd like to cancel my order
No problem — we understand!
To cancel your order, please follow one of these steps:
🔹 If your order hasn’t been dispatched yet:
You can cancel directly through the Ray Express app or website under “My Orders” > “Cancel Order.”
🔹 If your order is already on the way:
Please contact our support team immediately for assistance:
📞 Call/WhatsApp: +94776691157
📧 Email: infazneo@gmail.com
💬 Live Chat: Available on our app/website
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly . Our team is eager to assist you.